In order to simplify and improve the incident reporting procedure within ZOA, the organisation aimed to develop a user-friendly application, which efficiently gathers and provides crucial security information. The project entailed a product/process innovation; it initially started out in the Recognition/Invention/Development phase of an innovation journey but as it progressed, the Piloting and Diffusion phases came into scope.
As a result of this project, ZOA is now using the “Incident Reporting App” globally as their new tool in gathering incident reports and have also archived backlog information in this system. The “Incident Reporting App” for mobile and laptop allows staff to report incidents when travelling to project locations and runs on both Android and iOS software systems. Based on a survey undertaken among DRA Partners, it was decided that the App should be created in such a way that it would be available for organisations that use Office 365 as this was the main software used.